Updated November 4, 2026

How can we help?

Email support@aurell.app for help with the app, your subscription, or a refund request.

App support

Include your Aurell version, macOS version, what you expected to happen, and what happened instead. You can find your app version in Settings. If you attach a screenshot, remove any client or session information you do not want to share.

Manage your subscription

Open Aurell’s billing portal to view invoices, update your payment method, or cancel renewal. Cancellation takes effect at the end of your current billing period, and Pro stays available until then.

For a refund request, include the email used at checkout, the charge date, and a short explanation. Requests are reviewed case by case. Read the refund policy for details.

Restore your Pro license

Copy your recovery key from Aurell and save it somewhere private. To restore Pro on another installation, enter that key in Aurell’s restore-license section while connected to the internet.

The key restores your license, not your session history. Your work records use local storage and optional iCloud sync. Do not email your recovery key, passwords, or full card details.

If you have lost your recovery key, contact support for a manual review.

Tracking offline

You can track time offline within your plan’s limits. A verified Pro license works until the end of its current paid period; reconnect to refresh access after renewal. See the offline-access rules.