Effective November 4, 2026

Subscription terms.

These policies describe Aurell’s plans, billing, and access to Pro.

Free and Pro

Aurell Free includes one client with unlimited projects and sessions. Monthly Pro adds unlimited clients for $4.99 USD per month, billed through Stripe. There is no automatic free trial.

Your subscription renews monthly until you cancel. Pro activates after Aurell verifies payment. The Bitcoin lifetime plan is coming soon and is not available to purchase.

Cancel renewal

You can cancel renewal in the billing portal opened from Aurell. Cancellation takes effect at the end of your current billing period. You keep Pro access through that paid-through date, and the subscription does not renew afterward.

The portal also lets you view invoices and update your payment method. Canceling renewal does not automatically refund a payment.

Refund requests

Email support@aurell.app with the email used at checkout, the charge date, and a short explanation. Refund requests are reviewed case by case; refunds are not automatic or guaranteed. This policy does not limit any refund rights you have under applicable consumer law.

Offline access and renewal

Your work records are stored on your Mac, and time tracking works offline within your plan’s limits. Once your Pro license has been verified, it remains available offline until the end of its current paid period.

An internet connection is required to purchase, restore, or refresh a Pro license. After renewal, reconnect so Aurell can verify the new paid-through date. There is no additional offline grace period after the verified license expires.

When Pro expires

Expiry does not delete your saved work. Your session history remains available, and you can export all saved sessions. Tracking for additional clients is restricted by the Free plan’s one-client limit until Pro is active again.

License recovery

You can copy your recovery key from Aurell and save it somewhere private. The key restores your Pro license online; it does not restore session history. Keep it secret and do not send it by email. Contact support for a manual review if you lose the key.

Questions

Contact support@aurell.app or visit Aurell support. The privacy notice explains how work records and billing information are handled.